As a policy at Pro Service Appeal (proserviceappeal.com) we are careful to protect your privacy, as well as, insuring the protection of your personal information. This Privacy Policy outlines what data we collect, why we use it and how we process and protect it when you visit our site or avail of our Amazon seller account reinstatement solutions and services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Information you voluntarily provide, such as your name, email address, phone number, Amazon Seller Account details, or other contact information when you request our services, contact us, or submit inquiries.
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Account-Related Information: Details related to your Amazon Seller Account, such as suspension notices, performance metrics, or supporting documents (e.g., invoices, safety certificates), to assist with reinstatement appeals.
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Non-Personal Information: Data collected automatically, including IP address, browser type, device information, and website usage patterns through cookies or analytics tools.
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Usage Data: Information about your interactions with our website, such as pages visited, time spent, and links clicked.
2. How We Use Your Information
We use your information to:
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Provide Amazon seller account reinstatement, account management, and other services as described on our website.
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Analyze your Amazon account metrics and suspension notices to craft customized Plans of Action (POAs).
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Communicate with you via email, phone, or live chat (e.g., through our toll-free lines: 06 543 1234 in Sharjah, 04411 2345 in Qatar) regarding your inquiries or appeal status.
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Send updates, newsletters, or promotional materials (if you opt-in).
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Improve our website and services through analytics and user feedback.
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Comply with legal obligations or protect our rights.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and track website performance. You can manage cookie preferences through your browser settings. By using our website, you consent to our use of cookies as outlined in this policy.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
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Service Providers: Trusted third parties (e.g., analytics platforms, email services, or document verification tools) that assist us in delivering our services, provided they maintain confidentiality.
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Amazon: Relevant account details or documents required to submit appeals or escalate cases to Amazon’s Seller Performance team.
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Legal Requirements: When required by law or to protect the safety, rights, or property of Pro Service Appeal, our clients, or others.
5. Data Security
We use standards security systems to refrain against unauthorized access or modification of your data as well as disclosing the information. Not even the systems online are fully secure though, and you yourself risk when sharing. We seek to be prudent by keeping the sensitive information, e.g., Amazon Seller Account information, as confidential.
6. Third-Party Links
Our web site may include hyperlinks to third party websites such as Amazon Seller Central. These sites are not under our control as far as their privacy practices or contents. You can peruse their privacy policies prior to their engagement.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete your personal information.
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Opt-out of marketing communications.
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Restrict or object to certain data processing activities.
To exercise these rights, contact us at support@proserviceappeal.com. We will respond within a reasonable timeframe.
8. Children’s Privacy
The services offered are not directed to children under the age of 18 years. Minors do not intentionally provide us with any personal information. In case you feel that we have gathered such information, then contact us as soon as possible.
9. International Data Transfers
Being a service provider whose activities are conducted in several regions of, say Sharjah, Qatar and Turkey, we are in a position to move data across borders so as to service our profession. Such transfers are made in such a way that they meet the data protection laws.
10. Changes to This Privacy Policy
We can revise this Privacy Policy. On this page, updates of changes will be posted and new date of last update provided. The use of our site or services after the changes to the policy will mean you have accepted those changes.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: info@proserviceappeal.com
Address: 2415 Lincoln Street, Egg Harbor, NJ 08232