At Pro Service Appeal (proserviceappeal.com), we take protection of your privacy seriously and securing your personal information. This Privacy Policy describes the way we process your data when you visit our site or otherwise use our Amazon seller account reinstatement and other services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Information you voluntarily provide, such as your name, email address, phone number, Amazon Seller Account details, or other contact information when you request our services, contact us, or submit inquiries.
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Account-Related Information: Details related to your Amazon Seller Account, such as suspension notices, performance metrics, or supporting documents (e.g., invoices, safety certificates), to assist with reinstatement appeals.
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Non-Personal Information: Data collected automatically, including IP address, browser type, device information, and website usage patterns through cookies or analytics tools.
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Usage Data: Information about your interactions with our website, such as pages visited, time spent, and links clicked.
2. How We Use Your Information
We use your information to:
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Provide Amazon seller account reinstatement, account management, and other services as described on our website.
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Analyze your Amazon account metrics and suspension notices to craft customized Plans of Action (POAs).
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Communicate with you via email, phone, or live chat (e.g., through our toll-free lines: 06 543 1234 in Sharjah, 04411 2345 in Qatar) regarding your inquiries or appeal status.
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Send updates, newsletters, or promotional materials (if you opt-in).
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Improve our website and services through analytics and user feedback.
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Comply with legal obligations or protect our rights.
3. Cookies and Tracking Technologies
We implement such technologies as cookies to help users obtain an enhanced experience on the site and monitor the site performance. Cookie preferences can be managed by the settings on your browser. The fact that you use our site means that you agree to our cookie policy as explained here.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
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Service Providers: Trusted third parties (e.g., analytics platforms, email services, or document verification tools) that assist us in delivering our services, provided they maintain confidentiality.
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Amazon: Relevant account details or documents required to submit appeals or escalate cases to Amazon’s Seller Performance team.
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Legal Requirements: When required by law or to protect the safety, rights, or property of Pro Service Appeal, our clients, or others.
5. Data Security
We also subscribe to all security standards in our industry to shield your data off any chance of unauthorized access, alteration or disclosure. But no internet system is absolute and you share information at your own risk. We use reasonable measures to wipe the sensitive data, including Amazon Seller Account information.
6. Third-Party Links
We also have links on our site to third party sites, e.g. Amazon Seller Central. These sites are solely responsible to whom the privacy is managed and its contents. Do check their privacy policies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete your personal information.
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Opt-out of marketing communications.
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Restrict or object to certain data processing activities.
To exercise these rights, contact us at support@proserviceappeal.com. We will respond within a reasonable timeframe.
8. Children’s Privacy
Persons under 18 years of age are not supposed to use our services. We never knowingly collect personal information about anybody under the age of 18. In the event you are of the view that we have harvested such information then do contact us immediately.
9. International Data Transfers
Being a service provider that operates in such regions such as Sharjah, Qatar and Turkey, we can be in a position to transfer data across boundaries in order to provide our services. We make sure that such transfers are made subject to appropriate data protection laws.
10. Changes to This Privacy Policy
We can revise this Privacy Policy every now and then. Modifications will be made to this page as it changes to a new date of last update. Further use of the site will warrant the previously discussed policy as valid.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: info@proserviceappeal.com
Address: 2415 Lincoln Street, Egg Harbor, NJ 08232